Privacy Policy

At Floris Export, we take your privacy seriously and are committed to maintaining the confidentiality and integrity of your personal information. This Privacy Policy explains how we collect, store, use, and protect your data when you interact with our logistics services, including visiting our website, making inquiries, or utilizing our cargo solutions. By using our services, you agree to the terms outlined here. We strive to ensure full compliance with applicable data protection regulations such as the General Data Protection Regulation (GDPR), the Indian IT Act, and other global privacy standards.

How We Use Your Information

Your data is used to provide and manage our logistics services, including shipment tracking, customs documentation, invoicing, and customer support. We use your contact details to send order confirmations, updates, regulatory alerts, and promotional information where consent has been provided. Internally, we use your data to analyze performance metrics, improve service quality, and ensure our operations meet regulatory requirements. Your information may also be used to resolve disputes, detect fraud, and maintain safety across all platforms and transactions.

Sharing of Information

We only share your personal data with third parties when it is essential for providing our services. These include shipping carriers, customs agents, warehousing partners, and IT service providers. All such partners are vetted and bound by strict confidentiality agreements and are required to follow data protection best practices. We do not sell, lease, or distribute your data for unrelated third-party marketing. In rare legal scenarios, such as responding to court orders or law enforcement inquiries, we may be obligated to disclose your data to comply with applicable law. Even in such cases, we limit disclosure to the extent legally permissible.

Data Security Practices

To ensure the highest level of protection for your data, Floris Export employs comprehensive security protocols, including firewalls, SSL encryption, multi factor authentication, and secure backup systems. All personal data is stored in encrypted formats and protected by role based access controls. We regularly perform vulnerability assessments, patch updates, and internal audits to stay ahead of potential threats. Employees with access to data are trained in confidentiality and compliance, and any unauthorized access attempts are flagged and investigated immediately. Our goal is to maintain a secure digital environment at all times.

Data Retention

Your data is retained only for as long as necessary to fulfill the business purposes outlined in this Privacy Policy, including service delivery, compliance with legal obligations, dispute resolution, and fraud prevention. The duration may vary depending on the nature of your relationship with us such as ongoing logistics contracts or one time shipping services. After the retention period, data is securely deleted or anonymized to prevent unauthorized usage. If you request deletion of your data, we act promptly unless retention is legally mandated for tax, regulatory, or operational reasons.

Your Rights and Choices

You have full rights regarding your personal information under applicable data protection laws. These include the right to access your data, correct inaccuracies, withdraw consent, restrict processing, and request data deletion. You may also request a copy of your information in a structured digital format (data portability). To exercise any of these rights, contact us using the details below. We verify your identity before processing requests and respond within legally mandated timeframes. If you feel your data rights have been violated, you may file a complaint with your regional data protection authority.

International Data Transfers

If you are located outside India, your data may be transferred and processed in India or other jurisdictions where our service providers operate. These countries may not have the same data protection laws as your region, but we ensure equivalent safeguards are in place. This includes contractual clauses, encryption, and secure transmission protocols. We take all reasonable measures to ensure that your personal data remains protected and is processed only in accordance with this Privacy Policy and applicable legal standards.

Contact Information

We value your trust and are here to address any privacy concerns or questions you may have. To get in touch regarding this Privacy Policy or your data rights, please contact our support team. We aim to respond promptly and assist you in every possible way.
Email: info@florisexport.com
Phone: +918438236279
Address: 79, Convent Rd, Shenoys, Kochi, Ernakulam, Kerala 682035.